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Don’t Get Scammed: Ameren continues effort to educate customers on utility imposters
Ameren Corporation and more than 100 North American utilities are exposing the tactics scammers use to steal millions of dollars from its customers by observing the second annual Utility Scam Awareness Day on Nov. 15.
Ameren is part of the Utilities United Against Scams (UUAS) collaborative, a group of electric, water, and natural gas utilities and trade associations that work with local, state and federal law enforcement agencies to identify and prosecute scammers. Ameren and UUAS members are working to raise awareness of scams and educate consumers before they become victims.
Approximately 1,500 Ameren customers are targeted annually by imposter utility scams, said Tim Reagan, senior director of Corporate Security at Ameren. Scammers typically use phone, in-person, and online tactics to target these customers. Posing as electric, water, or natural gas company employees, scammers threaten that customers’ services will be disconnected or shut off if they fail to make an immediate payment – typically using a prepaid card or other non-traceable form of payment.
"Scammers have been targeting mostly small business customers throughout Ameren's service area, as well as more vulnerable demographics," Reagan said. "Small businesses are particularly susceptible to scams because the attempts are made during their busiest hours, occasionally yield higher dollar amounts and the employees affected aren't usually the ones making utility payments."
“Impostor utility scams can be highly profitable to scammers and financially detrimental to consumers,” said UUAS Executive Director and former Texas Utility Consumer Advocate Sheri Givens. “To prevent future crimes, it is important to educate community leaders and consumers on how to spot, avoid, and report scams.”
Signs of potential scam activity
• Threat to disconnect: Scammers may aggressively tell the customer his or her utility bill is past due and service will be disconnected if a payment is not made – usually within less than an hour.
• Request for immediate payment: Scammers may instruct the customer to purchase a prepaid card – widely available at retail stores – then call them back supposedly to make a bill payment to his or her utility company.
• Request for prepaid card: When the customer calls back, the caller asks the customer for the prepaid card’s number, which grants the scammer instant access to the card’s funds, and the victim’s money is gone.
How to protect yourself
• Never give your credit card, debit card, Social Security, ATM, checking or saving account numbers to anyone who calls, sends an email, or comes to your home requesting this information.
• Don't trust anyone asking for immediate payment. If you suspect someone is impersonating an Ameren employee, end the conversation and immediately call Ameren Illinois at 1.800.755.5000 or Ameren Missouri at 1.800.552.7583.
• Never purchase a prepaid card to avoid service disconnection or shutoff. Legitimate utility companies do not specify how customers should make a bill payment and always offer a variety of ways to pay a bill. Ameren customers can make payments online, by phone, electronic check, mail or at pay in person locations.
About Utilities United Against Scams (UUAS)
About Ameren Corporation