News Releases

COLLINSVILLE, Ill. (June 28, 2018) – Late this afternoon and early evening a widespread line of storms caused outages throughout the Ameren Illinois service territory. The company activated its Emergency Operations Center (EOC) at 7:00 p.m.  The EOC will be staffed around-the-clock to coordinate service restoration, logistical support and communications.

“We have a very well-defined storm plan that details roles and responsibilities," said Ron Pate, senior vice president of Operations and Technical Services, Ameren Illinois. “We carefully monitor the weather and have our crews on alert before the storms hit. Ameren Illinois crews will be out in force to restore power to our customers as quickly and safely as possible.”

As of 7:00 p.m., approximately 38,000 Ameren Illinois customers were without power.

Ameren Illinois President Richard Mark added, “Customers are also reminded to take precautions to protect themselves and their families, including staying away from downed power lines and immediately reporting any downed lines to Ameren Illinois.”

Customer safety tips
The measures customers should take to prepare for a power outage or loss of natural gas service are similar to those needed to prepare for any emergency situation.

• Call Ameren Illinois at 1-800-755-5000 as soon as possible to report a downed line, natural gas odor, or an outage.
• Residents are reminded to stay away from downed power lines because these lines may still be energized. During an outage, individuals are asked to stay indoors after sunset because downed lines may not be visible. Stay away from brush, shrubs and fallen trees that may be hiding these lines.
• Sign up for outage alerts and we will text or e-mail restoration updates after you report an outage. Learn more at Ameren.com/alerts.
• If your electric service is interrupted, be sure to unplug or protect sensitive computer and electronic equipment with a high-quality surge protector.

Real-time outage details and safety information are available at IllinoisOutage.com. Customers and media can also receive updates on outage restoration by following the Ameren Illinois news feed at twitter.com/AmerenIllinois and Facebook.com/AmerenIllinois.