COLLINSVILLE, Ill., July 28, 2020 /PRNewswire/ -- Ameren Illinois has allocated $8 million in bill payment assistance to help qualified residential customers reduce or eliminate a past-due account balance. Under the "Fresh Start" program, up to $700 is available for customers struggling to pay energy bills as a result of the COVID-19 pandemic. Since the program opened on July 9, nearly 5,000 Ameren Illinois customers have received bill payment assistance.
"This has been a very difficult stretch for many of our customers," said Richard J. Mark, Chairman and President, Ameren Illinois. "While we're seeing some indications that the economy is improving and people are getting back to work, the need for assistance remains high. We're glad to be in a position to provide additional financial support and offer a fresh start for customers who are most in need."
The Fresh Start program is designed to help those customers impacted most by the coronavirus. Income-qualified Ameren Illinois customers with past-due account balances may be eligible for funding. For example:
Income Guidelines are on a sliding scale based on family size. Visit AmerenIllinois.com/Recovery for detailed income eligibility guidelines.
Customers with an outstanding balance can work with Ameren Illinois to establish an extended payment schedule. Repayment terms may be extended up to 24 months. Call 800.755.5000 for details.
Information on funding and other assistance being provided under Ameren Illinois' COVID-19 Economic Hardship Recovery program can be accessed at AmerenIllinois.com/Recovery.
About Ameren Illinois
Ameren Illinois delivers energy to 1.2 million electric and more than 800,000 natural gas customers in Illinois. Our mission is to power the quality of life. Our service territory covers more than 1,200 communities and 43,700 square miles. For more information, visit AmerenIllinois.com, find us on Twitter @AmerenIllinois or Facebook.
SOURCE Ameren Illinois