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Ameren Illinois Activates Emergency Operations Center
Employees are following COVID-19 protocols during restoration efforts

COLLINSVILLE, Ill. (AUGUST 10, 2020) – Ameren Illinois has activated its Emergency Operations Center (EOC) at 3 p.m. in response to severe summer storms that caused outages in the northern part of the Ameren Illinois service territory. The EOC will be staffed around-the-clock to coordinate service restoration, logistical support and communication.

Please note … Ameren Illinois field crews are taking extra precautions to mitigate the risks associated with COVID-19. Preventive actions, such as social distancing and use of protective eyewear and gloves, are being implemented in accordance with guidelines from the Centers for Disease Control (CDC).

"Ameren Illinois linemen and support personnel will follow the CDCs protocols as we respond to these power outages," said Richard J. Mark, chairman and president, Ameren Illinois. "We will work diligently to get customers restored as safely and efficiently as possible."

““We're following our well-defined storm management plan to assess the damage and restore power to our customers as quickly and safely as possible," said David N. Wakeman, senior vice president of Operations and Technical Services, Ameren Illinois. “Support resources are being mobilized and we're moving our workers to the impacted areas."  

  • Information on the restoration status of individual outages will be provided directly to customers who have reported their outage to Ameren Illinois.
  • Ameren Illinois customers without power should call 800-755-5000 to report an outage, log onto the website at AmerenIllinois.com, or report their outage using the mobile phone app. Customers who report their outage are able to sign up for outage alerts to receive text or email restoration updates. Learn more at Ameren.com/alerts.
  • Real-time outage information is available on the outage map at AmerenIllinois.com/outagemap.
  • Media can access photos, videos and more regarding EOC activation, restoration and emergency kits at AmerenIllinois.com/media.
  • Customers and media can receive timely updates on outage restoration by following the Ameren Illinois news feed on Facebook or at twitter.com/AmerenIllinois.

If necessary, Ameren Illinois will deploy employees trained as wire watchers dispatched to down power lines in the area to keep people from accidentally coming in contact with live wires.

“Customer safety is of utmost importance, particularly when severe weather occurs," Mark said.  "We urge our customers to take precautions to protect themselves and their families, including staying away from downed power lines and immediately reporting any downed lines to Ameren Illinois."

Media contacts: 

Stacey Shangraw


Brian Bretsch

Marcelyn Love