COLLINSVILLE (March 22, 2023) – Ameren Illinois is offering flexible payment plans and assistance to customers who have fallen behind on their energy bills.
“We understand the impact higher energy costs have had on our customers and no one wants to see higher bills," said Joe Solari, vice president of Customer Experience. "Through our Energy Care Plan, we're making it easier for customers to manage their energy costs and get back on track."
Through April 30, eligible customers with past-due balances can establish a repayment plan by paying 10% of the amount owed. Beginning May 1, the down payment requirement will revert to the standard 25% of the amount owed.
To establish a payment plan or discuss a utility bill, customers may log into their account at AmerenIllinois.com. Customers may also call Ameren Illinois Customer Service at 800-755-5000.
Additional assistance available under the Energy Care Plan:
LIHEAP Funding – Some customers may be eligible to receive payment assistance through assistance programs. Low Income Home Energy Assistance Program (LIHEAP) grants are available to income-qualified customers. For more information on financial guidelines, and to identify an assistance agency in your community, Ameren Illinois customers may call the Help Illinois Families Assistance Hotline at 833-711-0374.
Warm Neighbors Cool Friends – The program is a year-round heating and cooling assistance program designed to help those who generally do not qualify for federal or state heating assistance. Detailed information is available on the program website WarmNeighborsCoolFriends.org.
Home Efficiency Income Qualified (HEIQ) Initiative – Offered through the Ameren Illinois Energy Efficiency Program, HEIQ provides qualified customers a FREE Home Energy Assessment to learn where your home is losing energy while discovering ways to save on energy expenses. To find out if you qualify, visit AmerenIllinoisSavings.com/SaveMoney.
About Ameren Illinois
Ameren Illinois delivers energy to 1.2 million electric and more than 800,000 natural gas customers throughout central NEWS RELEASE and southern Illinois. Our service territory covers more than 1,200 communities and 43,700 square miles and our mission is to power the quality of life. For more information, visit AmerenIllinois.com. Follow us on Twitter @AmerenIllinois and Facebook.