CURRENT SITUATION:
- About 2,000 customers remain without power, down from 95,600 customers at peak. We anticipate that any remaining customers not restored this evening will be restored on Tuesday.
- Over the next 24 hours, crews will concentrate on smaller or individual outages, which are primarily in neighborhoods and back yards. See the Ameren outage map for the latest www.ameren.com/outagemap
- As we work to secure power to our communities, we remind homeowners that equipment attached directly to a house (such as conduit or the meter base) is the responsibility of the homeowner. If a homeowner has experienced damage to this equipment, we may not be able to restore service until repairs have been made by a qualified electrician. More information on homeowner responsibilities can be found here.
- Fallen trees and branches are one of the primary causes of power outages during this storm. Both Ameren and our customers have a role to play in decreasing the impact of vegetation on power lines. To learn more about what we do and how customers can help, visit: Trees and your Service
- After the outage restoration concludes, Ameren crews will continue to work to repair damaged equipment not impacting service and conduct general maintenance for several days to ensure the energy grid stays reliable.
- Learn more about how we restore power: Power Restoration - Ameren.com
WHAT CUSTOMERS CAN DO
- To ensure we can provide you with the latest outage update, we must have your correct phone number or email address. Please create or log in to your Ameren account online to ensure your contact information is correct.
- Customers can check on the status of their restoration at Ameren.com or download the free Ameren app for updates as they become available. Sign up for alerts. Text REG to AMEREN (263736) to start or visit Ameren.com/Alerts.
- When reporting an outage, please use the phone number associated with the account. Entering a number that is not associated with the account will create an error message.
- Customers can follow Ameren Missouri on Facebook and Twitter to get the latest information on what's happening with restoration efforts.
- Be aware of scammers asking for payment to restore your utility service. If something feels off, hang up or close the door and call us. If you have questions about your account balance, please call Ameren directly. We are here to help.
SAFETY
- Safety is the first and foremost concern during any weather event. Stay clear of any downed power lines or poles.
- Always assume a downed wire is live. Be careful around pools of water. Stay clear of brush, shrubs and downed trees that may hide downed power lines.
- Customers should report any downed power lines to Ameren Missouri customer line: 800.552.7583.
- If your power is out, check your circuit breakers or fuses – your service outage might be the result of a household problem. Avoid any risk of electrical shock and do not enter any flooded areas.
- Create a plan for seeking shelter in the event of severe weather and discuss the plan with all members of the household.
- Keep phones and electronics charged when storms are in the forecast.
Prepare a storm kit with emergency telephone numbers, flashlights and a radio with fresh batteries, along with bottled water and non-perishable foods that don't require heating. Also include medication and special items for infants, the elderly or family members with special needs.
