COLLINSVILLE, Ill. (March 20, 2024) – Ameren Illinois is offering flexible payment plans and assistance to customers who have fallen behind on their energy bills.
“We understand some of our customers are facing tough economic times," said Joe Solari, vice president of Customer Experience. "This payment plan is an opportunity for our customers to manage their energy bills and get back on track."
Through March 31, eligible customers with past-due balances can establish a repayment plan by paying 10% of the arrears. Beginning April 1, the down payment requirement will revert to the standard 20-25% of the arrears. To establish a payment plan or discuss a utility bill, customers may log into their account at AmerenIllinois.com. Customers may also call Ameren Illinois Customer Service at (800) 755-5000.
LIHEAP Funding – Customers may be eligible to receive help through financial assistance programs. Low Income Home Energy Assistance Program (LIHEAP) grants are available to income-qualified customers. For more information on financial guidelines, and to identify an assistance agency in your community, Ameren Illinois customers may call the Help Illinois Families Assistance Hotline at (833) 711-0374.
Warm Neighbors Cool Friends – The program provides year-round heating and cooling assistance designed to help those who generally do not qualify for federal or state support. Detailed information is available on the website WarmNeighborsCoolFriends.org.
Home Efficiency Income Qualified (HEIQ) Initiative – Offered through the Ameren Illinois Energy Efficiency Program, HEIQ provides qualified customers a FREE Home Energy Assessment to learn where your home is losing energy while discovering ways to save on energy expenses. To find out if you qualify, visit AmerenIllinoisSavings.com/SaveMoney.
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