News Releases

Aid includes expanded energy bill assistance funds, pause in disconnections, and special payment arrangements for eligible customers

ST. LOUIS (May 27, 2025) – Ameren Missouri announced today a series of updates to customer assistance programs and process changes aimed at assisting those customers impacted by the severe weather that occurred on May 16, 2025.

The updated program and process changes include:

• Pausing disconnects for nonpayment for 60 days (through July 2025) in heavily impacted areas
• Requiring no upfront deposits for new service for 90 days (through August 2025) for customers impacted by storm damage
• Making available a special payment arrangement requiring only 20% down, available for 90 days (through August 2025), for customers impacted by storm damage
• Increasing funds available in the New Start Energy Relief Program, which provides up to $1,000 to reestablish service
• Expanding funds available in Ameren Missouri's Weatherization program allowing for certain storm repairs
• Expanding funds available in Ameren Missouri's Dollar More program. Eligible households may receive up to $500 and may bundle with other assistance programs.

"We recognize the devasting impact the severe weather has had on our community, not only from a disruption of electric service, but from financial and life challenges our customers are facing as they try to recover from this disaster," said Joe Solari, vice president of customer experience at Ameren. "These temporary process changes and expansion of energy assistance are aimed at helping ease some of the burden during this difficult time for our customers in need of support."

Ameren Missouri also announced it is donating $25,000 to Heat Up/Cool Down St. Louis (heatupstlouis.org) to help families impacted by the storms in St. Louis pay their energy bills.

For more information, please visit Ameren Missouri energy assistance programs at AmerenMissouri.com/EnergyAssistance.

About Ameren Missouri
Ameren Missouri has been providing electric and gas service for more than 100 years, and the company's electric rates are among the lowest in the nation. Ameren Missouri's mission is to power the quality of life for its approximately 1.3 million electric and 135,000 natural gas customers in central and eastern Missouri. The company's service area covers approximately 60 counties and more than 500 communities, including the greater St. Louis area. For more information, visit Ameren.com/Missouri or follow us at @AmerenMissouri or Facebook.com/AmerenMissouri.