News Releases

Schedule a service appointment with Ameren Missouri today, before the first freeze

COLUMBIA, Mo. (Oct. 20, 2025) – With chilly nights arriving, Ameren Missouri is encouraging customers to schedule an appointment and reconnect their natural gas service before temperatures drop.

“Many students and renters may not realize their furnace runs on natural gas until they try to turn on the heat,” said Pam Harrison, senior director of gas operations for Ameren Missouri. “Scheduling your reconnection to natural gas service early ensures you’ll be ready when the cold temperatures set in.”

Unlike most utilities, reconnecting natural gas requires a scheduled visit from Ameren Missouri. Someone 18 or older must be present while a technician inspects connections, activates the meter and relights pilot lights. Appointments fill up quickly, so customers are urged to call 1.800.552.7583 or visit Ameren.com/MoveIn today.

Safety First

Natural gas is a safe, efficient, clean-burning fuel when used properly. About 50% of Missouri households use it to heat their homes. Keep these important tips in mind:

• Know the signs of a leak: A rotten-egg odor, hissing sounds near appliances, or bubbles in standing water could signal an issue.
• Act immediately: Leave the area with people and pets, avoid electronics or flames, and call Ameren Missouri at 1.800.552.7583 from a safe distance.
• Keep appliances clear: Don’t stack boxes, newspapers or other flammable materials around your furnace or water heater.
• Never alter safety features: Furnaces, water heaters, ovens, and dryers have built-in safety controls. If something seems off, contact your landlord or a qualified technician.

Ameren Missouri responds to gas leak calls 24/7 at no charge. For more safety tips, visit Ameren.com/NaturalGasSafety.

Energy assistance is also available for eligible natural gas customers who need help paying their bills, including:

• Clean Slate – Available for natural gas customers who have past due accounts.
• Dollar More – Eligible households may receive up to $600 per calendar year in assistance.
• Weatherization Assistance – Provides eligible households with home energy conservation services.
• Ameren Energy Relief Grant – Provides a $150 one-time grant to eligible customers with a balance of at least $150.

For a comprehensive list of energy assistance programs, bill payment options and money-saving resources, visit AmerenMissouri.com/EnergyAssistance.

About Ameren Missouri

Ameren Missouri has been providing electric and gas service for more than 100 years, and the company's electric rates are among the lowest in the nation. Ameren Missouri's mission is to power the quality of life for its approximately 1.3 million electric and 135,000 natural gas customers in central and eastern Missouri. The company's service area covers approximately 60 counties and more than 500 communities, including the greater St. Louis area. For more information, visit Ameren.com/Missouri or follow us at @AmerenMissouri or Facebook.com/AmerenMissouri.