Weather update: There is a threat for severe weather from 1-8 p.m. today throughout Ameren Missouri’s entire service territory, including a high threat in Southeast Missouri. We are closely monitoring. We continue to work safely to restore power to customers as soon as possible.
Today, more than 1,800 people are currently engaged to help restore power. We’ve safely restored 116,000 Missouri customers to date.
We estimate a total of more than 190 poles have been replaced or still require replacement. Our crews are addressing significant tree and infrastructure damage caused by strong winds. We also are seeing damage to transformers and substations.
In difficult conditions such as downed tree limbs and challenging terrain, it takes at least four to five hours, sometimes longer, to clear a damaged utility pole and set a replacement.
We understand that our customers are frustrated because they are experiencing an extended outage, and we ask for patience as our crews work to restore power. We also advise customers to always assume a downed wire is live. Be careful around pools of water. Stay clear of brush, shrubs and downed trees that may hide downed power lines.
WHAT CUSTOMERS CAN DO
When prioritizing restoration work, Ameren Missouri works to restore power to equipment that serves the greatest number of customers and to critical facilities. Learn more about how we restore power: Power Restoration - Ameren.com
Once power is restored to critical infrastructure, we focus on getting the most customers restored in the quickest and most efficient manner. Crews begin with main lines – those that can restore power to perhaps thousands of people – and then move to lines that affect individual homes and neighborhoods.
ADDITIONAL RESTORATION INFORMATION
Because of their general location along primary power lines, homes in the same neighborhood may be restored at different times. It's also why businesses are sometimes restored first.
After the outage restoration concludes, Ameren crews will continue to work to repair damaged equipment not impacting service and conduct general maintenance for several days to ensure the energy grid stays reliable.
As we work to secure power to our communities, we would like to remind homeowners that equipment attached directly to a house (such as conduit or the meter base) is the responsibility of the homeowner. If a homeowner has experienced damage to this equipment, we may not be able to restore service until repairs have been made by a qualified electrician. More information on homeowner responsibilities can be found here.