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Scam Artists Target Ameren Missouri Customers
Callers Use Threatening Tactics to Intimidate Customers

Ameren Missouri is warning its customers to be alert for phone calls from scam artists who threaten disconnection of electric service unless a payment is made immediately. In one incident, a customer said she received a call at her business. She said the caller said her account was delinquent and she had to pay immediately over the phone. She became suspicious and hung up.

"Our approach is to work with our customers to resolve any payment questions," said Michael Moehn, senior vice president, Customer Operations. "If they're ever approached by someone who claims they represent Ameren Missouri and they use intimidation to press for payment, they should hang up and call us at 1.800.552.7583."

Ameren Missouri offers these tips against scammers:

  • Never give your credit card, debit card, Social Security, ATM, checking or saving account numbers to anyone who comes to your home, calls or sends an email requesting this information.
  • Never allow anyone into your home who wants to check your electrical wiring, natural gas pipes or appliances unless you have scheduled an appointment or have reported a natural gas leak and the person has proper identification.
  • Ameren Missouri employees carry photo identification, which includes name, employee number and an official Ameren Missouri logo.
  • If you suspect someone is impersonating an Ameren Missouri employee, end the conversation and immediately call Ameren Missouri, 1.800.552.7583.

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Ameren Missouri has been providing electric and gas service for more than a century, and our electric rates are among the lowest in the nation. We serve 1.2 million electric and 127,000 natural gas customers in central and eastern Missouri. Our mission is to meet their energy needs in a safe, reliable, efficient and environmentally responsible manner. Our service area covers 63 counties and more than 500 towns, including the greater St. Louis area. For more information, visit AmerenMissouri.com.

CONTACT: Missouri Communications, 314.554.2182, missouricommunications@ameren.com