Ameren Missouri crews continue working around the clock to restore power to customers in southeast Missouri affected by the recent winter storm. Due to the nature of this dynamic storm, outage numbers are fluctuating. Outages in some areas are reoccurring only hours after they were restored. These are caused by a phenomenon known in the industry as "galloping lines," the result of ice and high winds that cause power lines to sway and even bounce up and down. "This dynamic storm poses unique challenges to our crews," said Michael Moehn, senior vice president, Customer Operations for Ameren Missouri. "Sometimes our workers return to the same lines they'd repaired only hours before because these high winds have knocked out power again. Most customers have not experienced more than four hours without power. We remain committed to making sure our customers have the safe and reliable power they expect from us, so we'll stay on the job until the lines are secure."
Ameren Missouri's Emergency Operations Center (EOC) will remain open through the storm to coordinate storm restoration efforts.
Downed power lines remain a hazard during the storm. Customers are reminded to stay clear of downed lines and always call Ameren Missouri at 1.800.552.7583 or 911 if downed lines are seen. Stay clear of brush, shrubs and downed trees that may hide downed lines because the lines may still be energized.
Customers with special needs—including those with medical conditions, seniors, handicapped and others who are dependent on electric service—are reminded to consider making alternative arrangements if outages in their areas persist.
Customers can report an outage at Ameren.mobi using a smartphone, online by clicking on AmerenMissouri.com/Outage or by calling 1.800.552.7583.
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Ameren Missouri has been providing electric and gas service for more than a century, and our electric rates are among the lowest in the nation. We serve 1.2 million electric and 127,000 natural gas customers in central and eastern Missouri. Our mission is to meet their energy needs in a safe, reliable, efficient and environmentally responsible manner. Our service area covers 63 counties and more than 500 towns, including the greater St. Louis area. For more information, visit AmerenMissouri.com.