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Ameren Illinois Activates Emergency Operations Center
Employees Placed on Alert As Winter Storm Works its Way Through Service Territory

With a strong winter storm barreling down on central and southern Illinois, Ameren Illinois has activated its Emergency Operations Center and employees have been placed on alert.

Ameren Illinois is taking the following actions to keep customers and personnel safe:

  • Weather conditions are being monitored for any changes that may impact service.
  • Trucks are fueled and loaded with supplies so they are ready for immediate deployment.
  • Crews are doubling up on trucks to ensure the safety of all co-workers.
  • Gas Storage facilities are being staffed 24 hours to ensure there is ample gas supply to meet increased customer demand.  Additional gas regulation technicians and gas controllers have been dispatched.  


The primary issue causing outages is the high wind, which is also causing "flickering" to customers that have seen their power restored.  Crews are being called out to station near operating centers to be ready for quick deployment. Response time is being impacted by impassable roads.  In these cases, Ameren Illinois is using ATVs to reach its equipment.

In case of an outage, customers should make a report by calling Ameren Illinois at 800-755-5000 or by visiting amerenillinois.com.

Customers are also reminded to stay away from downed power lines and report a downed line to Ameren Illinois as quickly as possible.

Timely updates on outage restoration are available by following the Ameren Illinois news feed at twitter.com/AmerenIllinois.

About Ameren Illinois

Ameren Illinois delivers energy to 1.2 million electric and 806,000 natural gas customers in Illinois. Our mission is to power the quality of life. Our service area covers more than 1,200 communities and 43,700 square miles. For more information, visit AmerenIllinois.com or find us on Twitter @AmerenIllinois.