Ameren Missouri's Emergency Operations Center (EOC) is now open in preparation for an ice storm moving into Missouri. Crews are on standby across the state to respond quickly and safely to customer needs. Ameren Missouri is also moving approximately 120 workers and resources, including three storm supply trailers and a Mobile Command Center, into the southeast Missouri area - staging in Cape Girardeau, the Sikeston/Dexter area, and Hayti to assist crews already stationed in the southeast.The company’s state-of-the-art Quantum Weather forecasting predicts that area could be hit hardest by ice.
“Safety is the top priority for our customers and our workers,” said Michael Moehn, senior vice president, Ameren Missouri Customer Operations. “We know the critical role electricity plays in our customers’ lives. Our crews are moving into position to quickly and safely serve our customers, should there be power outages from this storm.”
The most important safety rule is to stay clear of downed power lines and always call Ameren Missouri at 1.800.552.7583 or 911 if you see downed lines. Assume all downed power lines are energized. Stay inside because you may walk into an energized power line. Stay clear of brush, shrubs and downed trees that may hide downed lines.
While every effort is made to restore power as quickly as possible, customers with special needs—including those with medical conditions, seniors, handicapped and others who are dependent on electric service—may wish to consider making alternative arrangements if outages in their areas persist.
Customers can report an outage at Ameren.mobi using a smartphone, go online to AmerenMissouri.com/Outage or call 1.800.552.7583.
Additional storm safety information is available at the Ameren Missouri Outage Center at AmerenMissouri.com/Outage.
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Ameren Missouri has been providing electric and gas service for more than a century, and its electric rates are among the lowest in the nation. The company serves 1.2 million electric and 127,000 natural gas customers in central and eastern Missouri. Its mission is to power the quality of life by meeting customers' energy needs in a safe, reliable, efficient and environmentally responsible manner. Ameren Missouri’s service area covers 63 counties and more than 500 towns, including the greater St. Louis area. For more information, visit AmerenMissouri.com.