Ameren Illinois customers with past due balances are encouraged to take advantage of a limited-time opportunity to establish a repayment plan by making a 10 percent down payment.
“We want to help our customers who have fallen behind on their utility bills by making it easier for them to start a payment plan,” said Shirley Stennis, director, Ameren Illinois Customer Service. “From now until March 31, eligible customers can pay 10 percent of their outstanding balance and the remaining amount in monthly installments.”
To establish a payment plan, customers should call Ameren Illinois Customer Service at 1-800-755-5000.
Beginning April 1, customers with outstanding balances will be required to pay 25 percent of the total amount owed before they can establish a monthly payment plan.
“We are encouraging customers to take advantage of this exceptional opportunity so as to avoid having their service disconnected,” Stennis said. “Service only will be disconnected after we have issued a final disconnection notice and attempted to contact the customer.”
After March 31, residential customers with past due amounts and have failed to establish a payment plan or have broken a payment plan agreement will be subject to service disconnection beginning April 1.
Some customers may be eligible to receive bill payment assistance through LIHEAP (Low Income Home Energy Assistance Program). LIHEAP provides energy services payment assistance to eligible low-income households, elderly persons and those with disabilities. LIHEAP information is available by calling the Energy Assistance Hotline at 877-411-9276.
Another source of financial assistance is Warm Neighbors Cool Friends, a program of the Energy Assistance Foundation. The program is designed to help Ameren Illinois residential customers who generally do not qualify for federal or state energy assistance. Detailed information is available at warmneighborscoolfriends.org
About Ameren Illinois
Ameren Illinois delivers energy to 1.2 million electric and 806,000 natural gas customers in downstate Illinois, and our mission is to power the quality of life. Our service territory covers more than 1,200 communities and 43,700 square miles. For more information, visit AmerenIllinois.com. Follow us on Twitter @AmerenIllinois and Facebook.
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