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Ameren Missouri Prepared to Reconnect Flood-Affected Customers

Ameren Missouri customer operations crews are ready to safely reconnect power for customers whose electric service was proactively disconnected ahead of the recent December 2015 flooding.

At the request of local authorities in municipalities throughout St. Louis, Jefferson and Franklin counties, Ameren Missouri disconnected service to approximately 1,600 customers. Following inspection and approval by local authorities, Ameren Missouri crews worked through the New Year's Day holiday weekend to safely reconnect service to several hundred customers.

"We are ready to safely turn the lights back on," said Kevin Anders, senior director of Technical Services for Ameren Missouri. "We will restore service to customers once we have approval to do so by local inspection authorities."

Electrical systems in homes and businesses affected by flood waters may be damaged. Customers must follow the steps below to have electrical service restored:

  • Contact a qualified electrician to complete repairs of damaged electrical equipment.
  • When repairs are complete, contact the local inspection authority to schedule an electrical inspection.
  • Once the inspection is complete, the inspection authority will contact Ameren Missouri to have service reconnected.
  • If there is no property damage due to flood waters, contact the local inspection authority to determine if an electrical inspection is required before power may be restored.

Safety is Ameren Missouri's top priority. While flood waters recede and property restoration efforts continue in affected communities, Ameren Missouri stresses the importance of following electrical safety around water:

  • Never enter flooded basements or other flooded areas where water may be in contact with electrical wiring, appliances or other electrical devices.
  • Never operate electrical appliances or devices or touch electrical switches, outlets or cords if you are standing in water or are on a wet surface, or if you are wet.
  • Do not attempt to turn off power at the main electrical panel box if you are standing in water or on a wet floor.

Ameren Missouri has been providing electric and gas service for more than 100 years, and the company's electric rates are among the lowest in the nation. Ameren Missouri's mission is to power the quality of life for its 1.2 million electric and 130,000 natural gas customers in central and eastern Missouri. The company's service area covers 64 counties and more than 500 communities including the greater St. Louis area. For more information please visit AmerenMissouri.com or follow Ameren Missouri on Facebook or Twitter.