Approximately 1,280 Ameren Illinois and mutual aid contractor and utility resources are working as safely and quickly as possible to restore remaining outages the Metro East. An additional 400 resources will arrive this afternoon. Crews are reporting significant damage to large sub-transmission infrastructure and transmission poles, and vegetation clearing is needed to reach critical facilities. Ameren Illinois estimates that most customers will have their power restored by Friday evening but some customers may not have power until Saturday.
"We understand the challenges that this outage is posing to our customers in the Metro East," said Ron Pate, senior vice president of Operations and Technical Services for Ameren Illinois. "Our first priority is to ensure that we are able to safely restore power. We are focusing our efforts on repairing equipment that feeds the largest number of customers. This could include high-voltage transmission lines and structures, substations or main feeder lines. After the damage is repaired, we work to restore the greatest number of customers in a timely manner, keeping safety in mind. As power is restored to communities and neighborhoods, we then work to restore individual customers."
Individual restoration estimates will be provided once crews make a visual inspection of customer locations. Updates will be provided on social media. Specific restoration estimates for individual customers are available through our outage alert system. Ameren Illinois customers without power should call 800-755-5000 to report an outage, log onto the website at AmerenIllinois.com, or report their outage using the mobile phone app. Customers who report their outage are able to sign up for outage alerts to receive text or email restoration updates. Learn more at Ameren.com/alerts.
Customer safety tips
In addition to the safety and outage information available at IllinoisOutage.com, customers and media can receive timely updates on outage restoration by following the Ameren Illinois news feed at twitter.com/AmerenIllinois.
Customers who use portable generators during a power outage must remember that they can become deadly when not used properly.
About Ameren Illinois
Ameren Illinois delivers energy to 1.2 million electric and 816,000 natural gas customers throughout central and southern Illinois. Our service territory covers more than 1,200 communities and 43,700 square miles and our mission is to power the quality of life. For more information, visit AmerenIllinois.com. Follow us on Twitter @AmerenIllinois and Facebook.