Ameren Illinois is the highest ranked energy company in the Midwest for providing superior service to business customers, according to a study by a leading market research firm. In a survey of 59 utilities, Market Strategies International recognized Ameren Illinois as a 2016 Business Customer Champion for developing engaging customer relationships. The study ranked Ameren Illinois sixth among 59 nationwide utilities.
“Utilities deserve a lot of credit for building strong relationships with businesses that drive local economies,” said Chris Oberle, senior vice president at Market Strategies International. “This year’s Customer Champions are strengthening engagement with unmanaged account customers by offering them choices on rates, demand-side management programs, energy management tools, distributed energy and other offerings.”
The Utility Trusted Brand & Customer Engagement™: Commercial study measures Engaged Customer Relationships (ECR) by looking at critical components such as brand trust, product experience, and operational satisfaction. Ameren Illinois was noted for its strong performance across several key customer service components, including relationship-building by its key account executives.
“Businesses are the backbone of our local economies, particularly in smaller towns throughout central and southern Illinois," said Richard J. Mark, president of Ameren Illinois. "We put great emphasis on providing industry-leading services to our business customers. I'm particularly proud of our key account teams for being personally invested in helping our business customers to succeed."
The web-based survey was conducted among 9,429 business electric and combination utility customers of the 59 largest US utility companies (based on commercial customer counts).
About Market Strategies International
Market Strategies conducts qualitative and quantitative research in 75 countries, and its specialties include brand, communications, CX, product development, segmentation and syndicated. Its syndicated products, known as Cogent Reports, help clients understand the market environment, explore industry trends and monitor their brand and products within the competitive landscape. Founded in 1989, Market Strategies is one of the largest market research firms in the world, with offices in the US, Canada and China. Read Market Strategies’ blog at FreshMR, and follow us on Facebook, Twitter and LinkedIn.
About Ameren Illinois
Ameren Illinois delivers energy to 1.2 million electric and 816,000 natural gas customers throughout central and southern Illinois. Our service territory covers more than 1,200 communities and 43,700 square miles and our mission is to power the quality of life. For more information, visit AmerenIllinois.com. Follow us on Twitter @AmerenIllinois and Facebook.