Ameren Missouri has added 20 jobs to its contact center in Jefferson City, signaling a commitment to customer service operations in mid-Missouri.
"We are committed to supporting our mid-Missouri customers through our expanded contact center in Jefferson City," said Steve Brophy, director of Customer Care at Ameren Missouri. "Providing friendly, accurate and timely service to our customers is something we take very seriously at Ameren Missouri."
Attracting courteous and energetic individuals who know the value of providing top-tier customer service is a priority at Ameren Missouri's contact centers. The downtown Jefferson City location has been providing service since 1991 and, with the addition of 20 jobs, employs a team of 55 customer service professionals who receive over 3,000 customer inquiries each month.
"Our customer advisors play an important role in meeting the needs of our customers," Brophy said. "They handle the variety of inquires that we receive from customers such as questions about their electric and natural gas service, service order requests and program offerings that include budget billing, paperless billing, mobile notifications and energy efficiency. These positions are key as we strive to continuously exceed customer expectations with the level of service that we provide."
In addition to the Customer Care Advisors who recently joined the Jefferson City Contact Center team, Ameren Missouri is committed to equal opportunity to qualified individuals for a number of other positions as well. More information can be found at Ameren.com/Careers.
Ameren Missouri has been providing electric and gas service for more than 100 years, and the company's electric rates are among the lowest in the nation. Ameren Missouri's mission is to power the quality of life for its 1.2 million electric and 127,000 natural gas customers in central and eastern Missouri. The company's service area covers 64 counties and more than 500 communities, including the greater St. Louis area. For more information, visit Ameren.com/Missouri or follow us at @AmerenMissouri or Facebook.com/AmerenMissouri.