Due to the ice storm's extensive damage to the electric service entrances at customers' homes, the services of an electrical contractor may be required to re-attach or repair customer-owned facilities, such as the meter base, weatherhead or point of attachment (click here to see diagram).
Any customer noticing damage to these facilities should call an electrical contractor to make repairs so utility workers can safely restore service. Not repairing this damage could delay restoration to the customer's home.
In addition, customers should stay away from downed power wires caused by the storm. Ameren companies are working closely with city and state officials and emergency response personnel to coordinate restoration efforts and ensure customer safety.
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