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Ameren Missouri Makes Significant Progress in Restoring Power to Affected Customers
Most customers will have power restored by the end of today; some customers will first have to repair electrical service entrance equipment they own.

Ameren Missouri’s aggressive response to servicing communities affected by Friday evening’s severe storm led to power restoration for 39,000 customers in about 48 hours. As of 3 p.m. today, approximately 7,200 customers are without power, which is less than one-half of one percent of the company’s 1.2 million customers. Nearly all of the Ameren Missouri customers without power due to Friday’s storm will have power restored by the end of today.

“While we are committed to restoring power in a timely manner for all customers, there will be a few remaining individuals whose power cannot be restored safely until they make repairs to their own equipment,” explains Richard Mark, Ameren Missouri senior vice president of Customer Operations.

Field checkers are leaving information at the homes of customers who will need to make repairs to the service entrance equipment they own. This equipment includes the riser pipe, weatherhead, service entrance pipe and meter box. Information regarding these devices can be found at AmerenMissouri.com/Outage.

Several hundred homes have been identified as needing the customer to make repairs to equipment they own in order for power to be restored safely. Customers with damaged service entrance equipment should take the following steps to restore service to their home or building.

1. Contact a qualified electrician to complete repairs of their service entrance equipment.

2. When repairs are complete, contact the St. Louis County inspection authority at 314.615.3722 to secure an electrical inspection.

3. Once the inspection is complete, contact Ameren Missouri at 1.800.552.7583 to place a request to reconnect service.

If homeowners suspect that their service entrance equipment is damaged, they should call their electrician and avoid touching the equipment.

Ameren Missouri also encourages the public to steer clear of broken poles and tree limbs and assume all downed power lines are energized. Outages, downed lines and other power-related issues should be called in to 1.800.552.7583.

While every effort is being made to restore power as quickly as possible, customers with special needs—including those with medical conditions, seniors, handicapped and others dependent on electric service—may wish to consider making alternative arrangements if outages in their areas persist.

Additional storm information is available on the Outage Center pages at AmerenMissouri.com. 

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Ameren Missouri has been providing electric and gas service for more than a century, and our electric rates are among the lowest in the nation. We serve 1.2 million electric and 126,000 natural gas customers in central and eastern Missouri. Our mission is to meet their energy needs in a safe, reliable, efficient and environmentally responsible manner. Our service area covers 63 counties and more than 500 towns, including the greater St. Louis area. For more information, visit AmerenMissouri.com.