News Releases

SUMMARY UPDATE

• Approximately 2,700 workers continue efforts to rebuild destroyed energy infrastructure as safely and efficiently as possible.
• We are working closely with the proper authorities who are the ones determining when it is safe for homes and businesses in the affected areas to receive power.
• At least 460 poles were broken in the storm as more extensive damage continues to be uncovered during rebuilding and repair work.
  • Pole replacements can take up to five hours per structure, sometimes longer, to clear the damaged pole and set a replacement.
• Customer and crew safety is the first and foremost concern during any weather event.
• We remain dedicated to rebuilding our infrastructure until every customer who can be restored is restored.

ADDITIONAL INFORMATION

• Approximately 191,000 customers have been restored since the initial impact on Friday, and approximately 13,500 customers remain without power as of 1 p.m.
• Estimated Safe Restoration Times are being added to the outage map as they become available for the outages located within the red polygon overlay.
  • These times will be refined as we continue to assess and repair damage.
  • See the Ameren outage map for the latest: www.ameren.com/outagemap.
• Please know that additional steps may be necessary to safely receive service once it is available at your home or business.
• In some cases, equipment may be damaged at your address that needs to be addressed by a licensed electrician. Those arrangements need to be made through the account holder. We are committed to working closely with your electrician to ensure service is safely restored at the right time and to support you during this difficult time. Thank you for your patience and understanding as we diligently work to restore power. More details are available on our website and this video.
• To aid in restoration, mobile command centers and trailers with additional materials have been placed in the hardest hit areas.
• We deeply appreciate our customers’ patience as we work diligently and safely to make the necessary repairs as our neighbors and neighborhoods begin to recover.
  • According to the U.S. National Weather Service, a confirmed mile-wide tornado stretching 8 miles from Clayton through the City of St. Louis reached at least EF3 intensity with 150 mph winds.
• We are aware of reports of possible scammers. If you suspect someone is impersonating an Ameren employee, please call us at 800.552.7583 or inform local police. For more information on scams, visit Ameren.com/Stop-Scams.

HOW AMEREN MISSOURI SAFELY RESTORES POWER

• Learn more about how we restore power: Power Restoration – Ameren.com
• While you may not see personnel working in your neighborhood, the energy grid is heavily interconnected, and crews are working throughout the system to restore power safely and as efficiently as possible.
• When prioritizing restoration work, Ameren Missouri works to restore power to equipment that serves the greatest number of customers and to critical facilities.

WHAT CUSTOMERS CAN DO  

• To ensure we can provide you with the latest outage update, we must have your correct phone number or email address. Please create or log in to your Ameren account online to ensure your contact information is correct.   
• Customers can check the status of their restoration at Ameren.com or download the free Ameren app for updates as they become available. Sign up for alerts. Text REG to AMEREN (263736) to start or visit Ameren.com/Alerts.  (Msg and data rates may apply)
• When reporting an outage, please use the phone number associated with the account. Entering a number that is not associated with the account will create an error message. 
• Customers can follow Ameren Missouri on Facebook and X to get the latest information on what's happening with restoration efforts. 
• Be aware of scammers asking for payment to restore your utility service. If something feels off, hang up or close the door and call us. If you have questions about your account balance, please call Ameren directly. We will never request upfront payment or a reconnection fee in return for restoring your service.

SAFETY COMES FIRST

• Stay clear of any downed power lines or poles.  
• Always assume a downed wire is live. Be careful around pools of water. Stay clear of brush, shrubs and downed trees that may hide downed power lines.  
• Customers should report any downed power lines to the Ameren Missouri customer line: 800.552.7583.  
• Create a plan for seeking shelter in the event of severe weather and discuss the plan with all members of the household.
• If your power is out, check your circuit breakers or fuses – your service outage might be the result of a household problem. Avoid any risk of electrical shock and do not enter any flooded areas.   
• Keep phones and electronics charged when storms are in the forecast.
• Follow all recommended precautions if using a personal generator. Never use a generator inside your home, garage, crawl space, other enclosed areas, or anywhere exhaust fumes can enter enclosed spaces. Never connect a generator to your home’s circuits. Plug appliances directly into the generator.
• Prepare a storm kit with emergency telephone numbers, flashlights and a radio with fresh batteries, along with bottled water and non-perishable foods that don't require heating. Also include medication and special items for infants, the elderly or family members with special needs.

• Allow electric company workers and contractors to rebuild and make repairs. They follow strict safety guidelines, so please keep your distance to allow them to complete their work.